Terms of service
Welcome to The Cacao Pods. The terms "we", "us", and "our" refer to The Cacao Pods (operating via VNS AGRO FRESH). These Terms govern your use of our website, services, and products, defining your rights and responsibilities.
By exploring our site, making a purchase, or interacting with our platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please refrain from using our Services.
1. Account & Access
You must be of legal age in your region to use our Services or use our platform under the supervision of a guardian. You agree to provide accurate account information, and you are solely responsible for maintaining your password and account security. You may not share, sell, or assign your account to others.
2. Product Representation
Though we strive to present our products as accurately as possible, minor variations in colour or appearance may occur due to display differences, photography and lighting. A whitish bloom may form due to temperature differences however, the product is still suitable for consumption in case of this whitish bloom. We may update product descriptions, discontinue items, or limit quantities without prior notice. All purchases are intended for personal use only.
3. Orders & Payment
Placing an order constitutes an offer to purchase. Orders are accepted only when payment is successfully processed and confirmed by us. After confirmation, cancellations are only possible per our Refund Policy. We reserve the right to refuse or adjust any order, and will notify you using contact details provided during purchase.
4. Pricing & Billing
Prices, promotions, and discounts may change without notice. The final price is the one reflected at checkout. Unless specified, posted prices exclude shipping and import duties in case of overseas orders. It is your responsibility to provide updated billing information and to honor payment obligations. All prices include 18% GST.
5. Shipping & Delivery
Delivery timelines are estimates. We cannot guarantee exact delivery dates, nor assume responsibility for delays due to unforeseen events, customs, or courier issues. Once your order leaves our atelier, the risk of loss or damage transfers to you.
6. Intellectual Property
All content, branding, and design on this site belong to The Cacao Pods, its affiliates, or licensors. These Terms grant you a limited license to access and use the Services for personal, non-commercial purposes only. Any unauthorised reproduction or distribution of our content is strictly prohibited.
7. Third‑Party Tools & Links
You may encounter third-party tools or external links as part of our Services. We provide access “as is” and claim no responsibility for their performance or content. Use at your own risk.
8. Relationship With Shopify
Our Services are hosted and enabled by Shopify. All purchases are made directly with The Cacao Pods — Shopify is not responsible for account management, product delivery, or purchase disputes.
9. Feedback
You grant us a royalty-free license to use any feedback you submit, including reviews, suggestions, or ideas. We may modify or repurpose your submissions for promotional or operational use, without compensation or obligation.
10. Errors & Omissions
While we endeavour to ensure accuracy, product descriptions, pricing, and promotions may contain errors. We reserve the right to correct mistakes, cancel or refuse erroneous orders, and update the information posted.
11. Prohibited Uses
You agree not to misuse our Services—this includes activities such as infringing intellectual property, transmitting harmful code, spamming, or misrepresenting yourself. Violations may result in account suspension or termination.
12. Termination
We reserve the right to suspend or terminate access to our Services at any time. Certain Terms—such as those governing Intellectual Property, Feedback, Limitations of Liability, and Indemnification—will continue to apply even after termination.
13. Disclaimers
Our Services and products are provided "as‑is" and “as‑available.” We disclaim all warranties—express, implied, or statutory—including warranties of merchantability, fitness for a particular purpose, and non-infringement. Use at your own risk.
14. Limitation of Liability
To the fullest extent permitted by law, The Cacao Pods and its affiliates will not be liable for indirect, incidental, consequential, or punitive damages arising from the use of our Services or products.
15. Indemnification
You agree to defend and hold harmless The Cacao Pods, Shopify, and our team against any claims or losses arising from your use of our Services or breach of these Terms.
16. Severability
If any portion of these Terms is found invalid or unenforceable, the rest will remain fully effective and enforceable.
17. Governing Law
These Terms are governed by the laws of India. Any disputes will be resolved in the courts of New Delhi.
18. Updates to These Terms
We may update these Terms at our discretion. Changes will be posted on our website, and your continued use of our Services implies acceptance of the revised terms.
19. Contact Us
If you have any questions or concerns, please reach out to us at info@thecacaopods.com.